Your Privacy Matters to aca365
At aca365, protecting your personal data is a core responsibility — not an afterthought. This Privacy Policy explains exactly what information we collect, why we collect it, how it is used, and the rights you hold as a player on our Bangladesh-focused platform.
1. Information We Collect
aca365 collects personal data that is necessary to provide you with a secure, functional, and enjoyable betting and gaming experience. We collect information through multiple channels: directly from you when you register or interact with the platform, automatically as you use the platform, and from third-party service providers where necessary for identity verification and payment processing.
The categories of personal data we collect from aca365 players based in Bangladesh include, but are not limited to, the following:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID), passport number | Registration & KYC submission |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Registration form |
| Financial Data | bKash/Nagad/Rocket account numbers, bank account details, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Automated collection via platform logs |
| Usage Data | Pages visited, games played, bet history, wagering patterns, session duration | Platform analytics systems |
| Communications Data | Support tickets, live chat transcripts, email correspondence with aca365 | Customer support interactions |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Account settings & registration |
aca365 does not knowingly collect sensitive personal data beyond what is strictly required for identity verification and responsible gaming compliance. We do not collect biometric data, political opinions, religious beliefs, or health data unless directly relevant to a responsible gaming self-exclusion request. We do not collect data from persons under 18 years of age; if we discover that data belonging to a minor has been collected, it will be deleted immediately and the associated account closed.
2. How We Use Your Data
aca365 processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which aca365 uses your personal data are as follows:
- Account Management: To create, maintain, and administer your aca365 player account, including processing registrations, updating account details, and managing account security.
- Identity & Age Verification (KYC): To verify your identity, confirm that you are at least 18 years of age, and comply with anti-money laundering (AML) obligations. This is a legal requirement and is non-negotiable.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods. Your financial data is used solely for transaction purposes.
- Service Delivery: To provide access to cricket betting markets, live casino games, slots, and all other platform features. Usage data helps us optimise platform performance and personalise your experience.
- Customer Support: To respond to your queries, complaints, and support requests via email at [email protected] and through the platform's live chat facility.
- Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and provide players with responsible gaming tools and resources.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account compromise, money laundering, and any other prohibited conduct as defined in our Terms & Conditions.
- Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (such as BPL, IPL, Eid, and Pohela Boishakh offers) where you have opted in to receive such communications. You may unsubscribe at any time via your account settings or by emailing [email protected].
- Legal & Regulatory Compliance: To meet our obligations under applicable laws and to respond to lawful requests from regulatory authorities, law enforcement agencies, and financial intelligence units.
3. Cookies & Tracking Technologies
aca365 uses cookies and similar tracking technologies — including web beacons, pixel tags, and local storage — to operate the platform, remember your preferences, maintain your login session, and gather analytics data about how the platform is used. Cookies are small text files stored on your device by your browser when you visit the aca365 website.
We use the following categories of cookies on the aca365 platform:
Strictly Necessary
Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
Performance & Analytics
Help us understand how players interact with aca365 — which pages are most visited, where errors occur, and how betting flows are used. Data is aggregated and anonymised where possible.
Functional
Remember your preferences such as language settings, display options, and recently viewed game categories. These cookies improve the personalisation of your aca365 experience.
Marketing
Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies are only activated where you have given your consent to marketing communications.
You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the aca365 platform and may prevent you from logging in or completing transactions. For more information on managing cookies, consult your browser's help documentation.
4. Data Sharing & Disclosure
aca365 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is shared only in the circumstances described below, and only to the extent strictly necessary for the stated purpose.
- Payment Processors: Financial data is shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard solely to process your transactions. These providers are contractually bound to handle your data securely and in accordance with applicable financial regulations.
- Identity Verification Partners: Identity data and KYC documents may be shared with regulated third-party identity verification providers to complete age and identity checks as required by our anti-money laundering (AML) obligations.
- Game Software Providers: Your username and session data are shared with game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe to enable live casino and slot game functionality. These providers do not receive your full identity data.
- Regulatory & Law Enforcement Authorities: aca365 will disclose personal data to regulatory bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or lawful regulatory request. We will notify you of such disclosures where permitted by law.
- Responsible Gaming Organisations: Where a player has requested self-exclusion or where aca365 identifies a player at serious risk, limited identifying data may be shared with responsible gaming support organisations or exclusion registries to enforce the exclusion effectively.
- Business Transfers: In the unlikely event of a merger, acquisition, or sale of substantially all of aca365's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected throughout the process.
5. Data Retention
aca365 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting obligations. The specific retention periods applied to different categories of data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | 5 years after account closure | AML regulatory compliance & dispute resolution |
| Transaction & Financial Data | 7 years from the date of transaction | Financial record-keeping obligations |
| KYC Documents | 5 years after account closure | AML and identity fraud prevention obligations |
| Betting & Gaming History | 3 years after last active session | Dispute resolution & responsible gaming monitoring |
| Technical & Log Data | 12 months from collection | Platform security and fraud detection |
| Support Communications | 3 years from the date of communication | Complaint management & quality assurance |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing — deleted on opt-out |
At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual. Data that has been anonymised may be retained indefinitely for aggregate statistical and analytical purposes. If you have requested account closure, we will confirm the expected deletion timeline by email within 10 business days of your request.
6. Your Privacy Rights
As an aca365 player, you hold a number of rights in relation to the personal data we hold about you. aca365 is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a description of your request.
Right of Access
Request a copy of all personal data aca365 holds about you. We will respond within 30 days of your verified request.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data held on your account. You can update basic details directly via your account profile.
Right to Erasure
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations described in Section 5.
Right to Restriction
Request that we restrict processing of your data in certain circumstances, such as while a dispute about data accuracy is being resolved.
Right to Portability
Receive a copy of your personal data in a structured, machine-readable format (CSV or JSON) for transfer to another service provider.
Right to Object
Object to processing of your data based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately on request.
aca365 will verify your identity before processing any privacy rights request to protect against unauthorised data disclosure. We will respond to all verified requests within 30 calendar days. Where a request is complex or where a large volume of requests have been received, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.
7. Data Security
aca365 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme is designed to meet the expectations of a trusted online gambling platform serving Bangladeshi players.
SSL Encryption
All data in transit between your device and aca365 servers is protected by 256-bit SSL/TLS encryption — the same standard used by major banks.
Encrypted Storage
Sensitive data including passwords and financial credentials is stored using industry-standard encryption. Raw payment credentials are never stored on aca365 servers.
Access Controls
Access to personal data within aca365 is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations and regular security training.
Continuous Monitoring
Our platform is monitored 24/7 for suspicious activity, attempted intrusions, and data anomalies. Security incidents are investigated and addressed within defined response timeframes.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, aca365 will notify you without undue delay — and no later than 72 hours after becoming aware of the breach — via the email address registered to your account. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach.
While aca365 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you suspect that your account has been compromised, contact us immediately at [email protected] and change your password without delay.
8. Policy Updates & Contact
aca365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer to Bangladeshi players. The "Last updated" date at the top of this page indicates when the most recent revision was made.
Where changes to this Privacy Policy are material — meaning they significantly affect how we use or share your personal data — we will provide advance notice by posting a prominent notice on the aca365 homepage and, where practicable, by sending an email notification to your registered address. For minor clarifications and non-material updates, the revised policy will take effect upon publication on this page.
We encourage you to review this Privacy Policy periodically to stay informed about how aca365 protects your personal data. Your continued use of the aca365 platform after any update to this Policy constitutes your acknowledgement of the revised terms. If you disagree with any material change, you have the right to request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or complaints about this Privacy Policy or about how aca365 handles your personal data, please do not hesitate to contact our Data Protection team directly. We are committed to resolving all privacy-related queries promptly and in good faith.
- Response Time: We aim to acknowledge all privacy requests within 2 business days and resolve them within 30 calendar days of identity verification.
- Language: All privacy correspondence is handled in English. Our support team is available 24 hours a day, 7 days a week.
- Escalation: If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant regulatory authority in your jurisdiction.
- Account Closure: To request full account closure and data deletion (subject to retention obligations), email [email protected] with subject line "Account Closure & Data Deletion Request".
Why aca365 Players Trust Our Platform
Our privacy commitments are backed by real technical safeguards and transparent policies — designed for Bangladeshi players who demand both security and simplicity.
No Data Selling
aca365 never sells, rents, or trades your personal data to third parties for commercial gain. Your information belongs to you — we are simply its custodian.
256-bit SSL Protection
Every transaction and login on aca365 is protected by industry-grade 256-bit SSL encryption — the same security standard used by major international banks.
bKash & Nagad Security
Payment data for bKash, Nagad, Rocket, and other Bangladeshi methods is processed through encrypted, PCI-compliant channels. Raw account numbers are never stored on our servers.
Your Rights Respected
Access, correct, delete, or export your data at any time. aca365 honours all privacy rights requests within 30 days and confirms completion by email.
Minimal Data Collection
We collect only the data that is strictly necessary to deliver our services, verify your identity, and comply with anti-money laundering obligations. Nothing more.
24/7 Privacy Support
Our support team is available around the clock to handle privacy queries, data requests, and account security concerns at [email protected].
Ready to Play on aca365?
Your Data is Safe — Now Enjoy the Games
Explore cricket betting, live casino games, and slots on aca365 — knowing your personal data and payments are protected every step of the way. Instant bKash and Nagad deposits. BDT balances. Fair play guaranteed. For adults aged 18 and above only.
18+ For adults aged 18 and above only. Play responsibly. Bangladesh Standard Time (UTC+6).